PWP is collecting community input for several reasons including raising awareness and public understanding of our current services. At the same time, we are collecting feedback to better understand your needs and experiences, and how potential policy changes could impact you, our customers. We will then use the feedback received from the community in our planning process to help us best tailor the structure and rates for our services and incentives to meet customer needs. PWP is dedicated to making inclusive and community-focused decisions so that all PWP customers will benefit from a sustainable future — we need your voice to help us chart the next steps.

We are committed to serving the public and making investments in the best interests of PWP’s customers. This outreach effort is critical to ensuring that customer experiences, circumstances, and needs are considered in long-term planning decisions.

Right now, we are looking at how much it costs to provide your electric services and modernize our energy infrastructure. While costs are increasing throughout the energy sector, we are looking at ways we can keep bills as affordable as possible. These potential changes also focus on keeping service reliable for our customers. We also want to work with you to be more energy-efficient and be a part of the clean energy future. Each bill is based on usage, so find out more about the programs we offer for energy efficiency (including rebates you can take advantage of today) here.

We are taking a comprehensive look at the cost of providing our services. As part of this process, we want to hear from the community about their experiences and needs — so there is no time like the present! We want to make sure we keep up in all aspects of the electric services we provide and how we charge for them.

PWP is providing a variety of feedback opportunities to ensure that all voices are heard, including but not limited to:

• Online Community Input Opportunity at EngagePWP.org
• Find the PWP booth at your local community event
• Keep an eye out for more information in your mail, email and electric bill
• Share this information with your neighbors
• Stay tuned to EngagePWP.org for more news and updates.

This initiative is one of the many efforts that PWP, together with the community, is participating in to build a clean energy and water future. The goal of being 100% carbon-free energy by the end of 2030 is the driving force, and this initiative is one of the many efforts between PWP and you, the customer, to get there reliably and affordably.

We are using our Optimized Strategic Plan (OSP) as a roadmap, which lays out key steps and future decision points to position Pasadena to achieve our goal of sourcing all electricity from carbon-free sources by the end of 2030. The OSP helps Pasadena stay on track with this timeline, while also ensuring we maintain reliability and limit cost impacts to customers. In the coming weeks, PWP will expand the engagement hub to include the public comment period for the OSP.

The OSP is helping Pasadena to consider how new generation resources, investments in infrastructure, and customer programs can facilitate the transition for Pasadena to carbon-free by 2030 goal. As part of this plan, we are performing studies to identify the best ways of keeping up with industry standards for rates and incentives. We hope to provide solutions that meet specific needs and preferences of PWP ratepayers, while working to minimize cost impacts.

We will analyze the public input received this summer to provide recommendations to elected officials this fall. Throughout this process, we will continue to keep our customers in the know about all advancements and updates.

To learn more about our community engagement efforts and/or provide your input, please visit EngagePWP.org.